Refund policy

If you are not completely satisfied with your product you may cancel the order and obtain a refund provided you notify us within 2 days of receiving the item. You must contact us via email info@73london.com and await our confirmation before returning. 

Returns will be accepted at the discretion of 73London, no longer than 5 days after our e-mail authorisation. If after inspecting the item it is deemed not acceptable for a refund we might return it to you or deduct a fee from the refund to cover the cleaning /repair costs. All returns will be handled on a case by case basis.

You will need to arrange for the return of the item(s) to us at your own cost, quoting your order number. We will not reimburse you for any delivery or other costs that you incur in returning the goods to us. Your relevant order number must be quoted on all returns. We do not accept any responsibility for loss or damage of items you return.

You may of course inspect the products that you purchase from us.  However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of our products.

Accordingly, please do not damage the products whilst you inspect them and please store and handle all products with care and in a manner that is appropriate for the type of product.

Products must be returned complete (i.e. With any accessories or other parts that you receive with the products) and with all original packaging.

In the unlikely event that you receive products from us that are of unsatisfactory quality, unfit for purchase, or not as described, then you may cancel the order and obtain a refund for that product. We should be grateful if you would notify us in writing by e-mail of your intention to return within 2 days of receipt of goods (info@73london.com)